Whispers from the Shadows: Answers for the Curious Soul
Dear kindred spirit,
Within the velvet folds of Disturbia, questions often arise like mist in a moonlit graveyard. We have gathered the most common inquiries from our coven of darkly romantic souls to illuminate your path. Should your particular mystery remain unsolved, our keepers of knowledge await your summons at [email protected].
🖤 The Artifacts: Our Products
What styles and themes define Disturbia’s collections?
Our garments are artifacts for those who dwell between worlds, embracing themes of Dark Academia, Cryptoccult, Divine Romance, and Dream State. Explore our menu to discover pieces that resonate with your inner shadow—from Dresses and Bottoms that flow like midnight mist to Accessories, Bags, and Belts & Harnesses that bind your enigmatic essence.
How can I ensure I select the right size for my otherworldly garment?
Each product page contains detailed sizing incantations (measurements charts). We recommend consulting these carefully, as our pieces are crafted for a precise, intentional fit. Remember, these are not mere clothes—they are second skins for your mysterious persona.
Do you offer items that are “Coming Soon” or “Back in Stock”?
Indeed. Our “Coming Soon” section reveals future creations, while “Back in Stock” allows you to reclaim pieces that have briefly returned from the void. Sign up for our cryptic communications to receive whispers of their arrival.
📜 The Ritual: Ordering & Account
What payment methods does your coven accept?
We accept offerings through the sacred channels of Visa, MasterCard, JCB, and PayPal. These allow for the seamless exchange of earthly currency for garments that transcend the ordinary.
Can I modify or cancel my order after the ritual is complete?
Once an order is placed and our artisans begin their meticulous preparations, it becomes bound to its journey. We are unable to alter or cancel orders after this point. Please review your selections carefully before finalizing your offering.
Do I need to create an account to make a purchase?
While not required, creating an account allows you to track your order’s pilgrimage, view your order history, and make future transactions more seamless. It is a convenient portal for the devoted follower.
🚚 The Journey: Shipping & Delivery
How long until my treasures arrive at my sanctuary?
The journey involves two phases:
- The Artisan’s Touch (Order Processing): 1-2 business days for our coven to prepare your items with meticulous care.
- The Pathway to Your Doorstep (Shipping):
- Standard Shipping – The Swift Shadow: $12.95, via DHL or FedEx. Delivery in 10-15 business days after dispatch.
- Free Shipping – The Patient Veil: Free for orders over $50, via EMS. Delivery in 15-25 business days after dispatch.
Note: These estimates begin from dispatch, not purchase. International customs may occasionally add to the journey—an unavoidable aspect of crossing worldly boundaries.
Where do you deliver your mysterious parcels?
We send our artifacts across the globe, though some remote areas and parts of Asia remain beyond our current reach—even magic has its limits.
How can I track my package’s pilgrimage?
Once your order departs our Memphis sanctum, you shall receive a tracking incantation via email. This allows you to follow your package’s movement between distribution centers—a digital séance connecting you to your arriving treasures.
🔮 The Return Portal: Exchanges & Refunds
What if an item fails to resonate with my spirit?
You may initiate a return ritual within 15 days of receiving your order. Visit our Returns & Exchanges page to begin the process of sending items back to our dimension. Please ensure the items are unworn, in their original packaging, and retain their enigmatic essence.
How long does it take to receive a refund?
Once the returned artifact arrives safely back in our realm and is inspected, your refund will be processed. The journey of the monetary energy back to your account may take 5-10 business days, depending on your financial institution’s own mystical processes.
Do you offer exchanges for a different size or style?
Currently, our return portal is designed for refunds. If you seek a different size or style, we recommend initiating a return for the original item and placing a new order for the desired piece. This ensures the most efficient transmutation of your desires.
☠️ Other Mysteries
My delivery seems lost between worlds. What should I do?
First, consult your tracking incantation for the latest updates. If the path remains obscured or the estimated delivery time has significantly passed, please summon our keepers of knowledge at [email protected] with your order details. We will assist in tracing the shadowy path of your parcel.
From which sanctum do your artifacts originate?
All our darkly romantic pieces are conjured and dispatched from our shadowy workshop in Memphis, US.